1.) Is it safe to buy dvds on the site?
Duration of transaction, information will be protected by Secure Sockets Layer (SSL) , which could encrypt information submitted and is the accepted standard industry-wide for web site security.
2.) How about I receive an item with quality problem?
99.8% of our products got perfect review from our customers, if you happen to receive an item beyond that 99.8%, no hesitation to contact us, and we’ll refund you or replace it for you immediately.
3.) If I get questions other than DVDs, could I get service on your site?
Yep, send email to service#hidvds.com or contact customer satisfaction agents through Live Help, all your questions will be replied within 24 hours, except weekends.
4.) Why a majority of your products get price 30% lower than the market price?
We’ve built a mutual cooperation with authorized manufactories and shipping channel supporters in Europe and South Asia, so Items could be directly shipped to your listed address.
5.) Why postage of one product is different from another?
All shipping fees （non-refundable, except in rare cases of incorrect delivery ）are calculated automatically based on the actual weight (kg) of the goods and/or actual physical dimensions and recipients location．
6.) Could I pay for items by Visa Card?
Absolutely, we accept Credit Card as our payment method.
7.) How long will I get my ordered items following payment verification?
Typically within 5-12 business days you’ll get them as we do worldwide express.
8.) Why should I offer my contact number when place order?
Couriers require a signature from the recipient, so a valid delivery phone number is required, in case you happen to not sign for you item in time, we’ll send you an email to inform you about this issue.
9.) When will I receive confirmation from my order?
If you provided an email address a confirmation will be emailed to you withing 15 minutes of placing your order.
10.) How do I find out the status of my order and tracking information?
Order status can be found by clicking on My Account then clicking on My Order. Tracking number will be sent to email you offered or you can track on the courier system within 12 hours.
11.) How do I change the shipping address for my order?
If you need to change the shipping address of your order and the order has not shipped please email us. Please have your order number available when you call.
12.) How do I cancel my order?
If you would like to cancel your order please email us. We’ll make every attempt to cancel your order depending on where it is in the ordering process. Please have your order number available when you call.
13.) How do I exchange or return an item?
Return and exchange information could be available at shipping&return section, if you get any question, no hesitation to email us. Please have your order number available when you call.
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